Contact Us

Before contacting us, please review our policies on privacy

Phone
1 888 767 7494
Monday through Friday

E-Mail
Click here to contact us regarding product questions.

OR

Click here to contact us regarding general comments.

Write
The J.M. Smucker Co.
1 Strawberry Lane
Orrville, Ohio 44667-0280

IDEA SUBMISSION POLICY

The J. M. Smucker Company always welcomes consumer feedback and appreciates your interest in sharing your thoughts with us. However, it is our Company policy not to accept or consider unsolicited ideas from outside the Company, including ideas for new or improved products or packaging, technologies, product names, or promotion or marketing strategies. Our research and technical staff continuously work to improve our products and methods and develop new products. The development process for new items may continue for several years before being introduced to our customers.

Should you submit an idea to our Company, despite our policy, we will treat the information as non-confidential and non-proprietary and our Company will be free to use the information for any purpose and will not be obligated to return or acknowledge receipt of your submitted information.

Pillsbury and the Barrelhead logo are trademarks of The Pillsbury Company, LLC, used under license.